Privacy Policy

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Introduction
LKQ Motors values your privacy and is committed to protecting your personal and business information. This summary explains how we collect, use, and share your data when you visit our website (www.lkqmotors.com) or use our services.

Information We Collect

• Personal Information: Name, contact details, billing/shipping info, vehicle info (VIN, year), account login details.
   
• Business Information: Company name, address, contact info, role in the company, and order history.
   
• Generic Information: IP address, browser/device info, website/app usage, cookies, and location data.
   

Cookies & Tracking
We use cookies, pixels, and other tracking technologies to improve website functionality, provide personalized content, and show relevant ads. You can manage or disable cookies in your browser settings.

How We Use Your Information

• To process orders, fulfill purchases, and provide services.
   
• To send newsletters, promotions, or rewards program updates (you can opt-out anytime).
   
• To improve our website, apps, and customer experience.
   
• To prevent fraud and ensure security.
   

How We Share Your Information

• With service providers for shipping, payment processing, or rewards programs.
   
• With marketing partners for promotions (usually anonymized).
   
• With law enforcement or legal authorities if required.
  Note: We do not sell your personal information.
   

Your Privacy Rights

• Access, correct, or delete your personal information.
   
• Opt-out of marketing communications.
   
• California residents have additional rights under CCPA.
   

Data Security & Retention
We protect your data using commercially reasonable measures, but no online method is 100% secure. We retain your information as long as necessary to fulfill business, legal, or marketing purposes.

Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect data from children.

Changes to this Policy
LKQ Motors may update this Privacy Policy at any time. Major changes will be posted on our website.

Contact Us
Phone: 📞 909-455-9394
Website: 🌐 www.lkqmotors.com
Email: ✉️ info@lkqmotor.net

At LKQ Motors, we are committed to providing high-quality auto parts and ensuring a seamless shopping experience. However, we understand that sometimes products may not meet your needs. Below are our return, cancellation, and shipping policies to guide you through the process:

A) Before Shipment:
Orders can be cancelled only before they are shipped.

• Within 24 hours of booking: A nominal processing fee of 5% will be charged on the total amount paid. The remaining amount will be refunded.
   
• After 24 hours but before shipment: A restocking fee of 25% will be charged on the total amount paid. The remaining amount will be refunded.
   

B) After Shipment:
Once an order has been shipped, cancellation is no longer possible. If the order has left our facility, no cancellation will be processed, and the cancelled amount will not be refunded.

No Refund on Shipping:
Shipping charges are non-refundable. Customers are responsible for any additional shipping costs, including extra charges incurred during delivery. Only the cost of the part will be refunded in the event of a return.

LKQ Motors sources auto parts from a network of over 5,000 inventories across the United States. Although we inspect all parts for functionality, we are not responsible for cosmetic imperfections such as rust, slight color variations, or minor wear and tear. These conditions are typical for pre-owned items and do not affect performance.

Customer Responsibility: It is the customer’s responsibility to evaluate the part's suitability. For detailed information about a part's history or condition, please specify before purchase.

• Return Window: Returns must be made within 10–15 days of purchase. Returns after this period or lost/stolen packages will not be accepted.
   
• Lost or Stolen Packages: File a claim directly with the shipping company if a return is lost or stolen during transit.
   

• Additional Fees: Residential deliveries may incur extra shipping charges depending on size, weight, or handling requirements. Fees are calculated at checkout.
   
• Delivery Access: Residential deliveries may require coordination for large/heavy parts. Additional charges may apply.
   
• Liftgate Service: For large parts, liftgate service may be required. Fees typically range between $150–$200.
   
• Non-refundable Charges: All residential delivery fees, including liftgate and access fees, are non-refundable.
   
• Delivery Time: Residential deliveries may take longer than shipments to business addresses.
   
• Customer Responsibility: Ensure delivery location is accessible. Access restrictions or failed delivery attempts may incur additional fees.
   

• Availability: Only for certain products and locations.
   
• Shipping Times: Faster than standard shipping; exact delivery depends on service chosen and destination.
   
• Additional Costs: Non-refundable. Clearly communicated at purchase.
   
• Order Processing Time: Expedited shipping affects delivery speed, not processing time.
   

LKQ Motors does not reimburse installation costs, labor charges, towing fees, or any expenses beyond the cost of the auto part itself.

• Report Damage: Must be reported within 24 hours of delivery.
   
• Failure to Report: LKQ Motors is not responsible for damages if not reported within 24 hours.
   
• Shipping Damage: Report to the shipping company within 24 hours.
   

• Forms Required: Must be signed and dated within 48 hours. Failure may result in shipping delays and may void the warranty.
   

LKQ Motors is a parts-locating company and does not guarantee the mileage or condition of parts. While we test parts for quality, mileage is not guaranteed.

• Contact Customer Service:
  Phone: 909-455-9394
  Email: info@lkqmotor.net
   
• Online Refund Request: Visit www.lkqmotors.com, log in, and submit a refund request with your order number and product details.
   
• Damaged or Incorrect Parts: Include clear photos to support your refund request.